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Course overview

With the increasing amount of legislation surrounding employment it is essential that managers are fully informed as to the correct procedures, behaviours and processes to use to ensure that both employee and employer are protected.  This course is designed specifically to provide our managers with an in-depth knowledge of all the employment legislation pertinent to the business.

Course objective

Through case-study investigation and group exercises the delegates will become familiar and confident with typical employment related issues they are likely to confront on a daily basis and know how to best deal with them.

Key content

National Minimum Wage
Working Time Directive
Fairness at work
Young persons
Part time employees
Maternity policy
Parental leave
Dismissal
Discrimination
Harassment 


Course Overview

Discipline and grievance procedures are an integral aspect of employment law.  Employees have rights that need to be observed and good employers ensure that these difficult interviews are conducted correctly to ensure that both employee and the company are the beneficiaries of fair practice.

Course objective

To familiarise delegates with the correct procedures of investigation and conducting discipline and grievance interviews together with giving them opportunity to hone their skills through role-play.

Key content

Discipline procedures
Conducting an investigation
Conducting a counselling session
Conducting disciplinary interviews
What is fair and unfair
Building a case
Tribunal - presenting a winning case
Conducting appeals
Dealing with a grievance


Course overview

Getting the right people who fit most closely to the requirements of the position is the absolute foundation for a successful operation.  Time and attention given to this fundamental aspect of the business pays dividends in terms of quality of service, standards and team motivation.  This course is designed specifically to enable managers to identify an individual’s inherent attitudes and behaviours as primarily we need to hire for attitude – we can always train in the skills. 

Course objective

To provide delegates with the necessary techniques to ensure thorough research into the attributes needed for the position and thorough investigation into the candidate’s past, behaviours and preferred work environments.  To allow delegates to develop technique through role play.

Key content

Detriments to the business through ineffective interviewing
Qualities of excellent interviewers
Reviewing vacancy needs and job descriptions
Advertising and legal aspects
Preparing person specifications
Reviewing application forms and CV’s
Planning, preparation, warning, environment
Pacing
The investigative interview
Questioning technique
Activation
Criteria-based interviewing, gathering data
Use of structured interviews
Assessing data
Use of second interviews, who, what, when
Follow through





 
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