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Holding a recognised door supervisor qualification is part of the SIA's requirements to obtain a licence to practise. In order to achieve this qualification, learners must successfully complete two examinations:Unit 1 - Roles and Responsibilities of Door Supervisors Unit 2 - Conflict Management for Door Supervisors.

If you already hold a door supervisor qualification, you may be fully or partially exempt from taking the new qualification.

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The qualification consists of two units:

Unit 1 - Roles and Responsibilities of Door Supervisors
This includes: admission policies and procedures, refusing entry, searching, seizing articles, eviction, use of force and offensive weapons, how to deal with incidents, studying relevant legislation and how to comply with the law, drugs, arrest, scene preservation and report writing.

Unit 2 - Conflict Management for Door Supervisors
This includes managing conflict by applying dynamic risk approaches, understanding the importance of self-awareness and acting proactively, how to defuse conflict by overcoming communication blocks, signalling non-aggression and managing high-risk situations, how to resolve conflict, and how to learn from conflict.

There are two examinations, one for each unit.  Each examination will have 40 multiple-choice questions and will take one hour.

How long does the course take?

The course will take 15 hours per unit including the two examinations.

What are the entry requirements?

There is no specific experience or qualifications that you need in order to do this course.

Does the qualification form part of a recognised framework?

The qualification will be recognised by the SIA when you apply for a licence.

Are there learning materials available?

A handbook is available which outlines the content of the course. This handbook contains all the knowledge required to pass the examination.

Key points to remember.